Refund Policy

If you choose to pay by deposit, you pay a 50% deposit upfront to secure your place in our schedule, and the balance when you approve the finished work.

Business customers: once work has started, the deposit isn’t refundable. It covers the design time, research and planning we set aside for your project.

If you’re buying for a business and cancel before any work has begun, we refund you in full, less any third-party costs we’ve already incurred for your project. Business customers don’t have a cooling-off period, so once work has begun the deposit rules above apply.

If you’re buying as a consumer rather than for a business, you can cancel for any reason within 14 days of placing your order and get a full refund. If you asked us to start work within those 14 days, you can still cancel, but we deduct a fair amount for the work done up to that point, in proportion to the whole job. Once your website has been delivered and you’ve accepted it, the right to cancel ends.

To cancel, email info@smartpagestudio.com — or copy the model cancellation form from our Terms of Service. We refund within 14 days of your cancellation, to the payment method you used.

Monthly plans — website hosting, the website care plan, the monthly Pro option on a website package and our automations — are billed monthly in advance and renew each month until you cancel. Hosting is required for every site we build (we only host what we build) and starts when your site goes live. You can cancel from your client portal (Dashboard → Billing → Manage plan, which opens Stripe’s secure portal) or by emailing info@smartpagestudio.com before your next billing date.

• Cancellations take effect at the end of the month you’ve paid for.
• We don’t give partial refunds for the rest of a month you’ve already paid for.
• Once that month ends, the updates and checks included in your plan stop — and if you cancel hosting, your site is taken offline.
• If we change a subscription price, we’ll email you at least 30 days beforehand, and you can cancel before the new price applies.